United Concordia Dental

About

About UC Dental:
For 50+ years, we've focused on the oral health of our customers, providing dental solutions to over 11.7 million* members, including 1.8 million Tricare members. An (Excellent) A.M. Best Rating. Our networks are among the nation's largest, including more than 147,800 unique dentists and over 547,300 access points.* At United Concordia Dental, the medical-dental integration is key to total body health. That's why our mission is about creating remarkable health experiences for our customers that help improve total health through our dental & vision product offerings.

Products & programs:
*Traditional Plans-Dental Active & Passive PPOs
*Low Cost Smile for Health Value Plans
*Concordia EPO in select states
*Smile For Health Wellness
*UC Vision
*UC Clear Vision

Customer Service:
*Nationwide coverage in all 50 states & the District of Columbia.
*First call resolution-97%
*Average speed to answer-21 seconds-US based
*187 US-based telephone representatives
*Abandonment rate-1%

Elite Plus Network:
*More than 147,800 unique dentists at over 547,300 access points nationwide in the Elite Plus network
*Look for the green $AVE icon next to our in-network provider names for an additional discount on non-covered services up to 43%
*Other network options available based on funding methods & group needs

Claims Processing:
*96% non-investigated claims finalized in 14 calendar days
*100% non-investigated claims finalized within 30 calendar days
*100% financial accuracy
*99 claims processor-nonmanagement claims personnel with average length of experience of over 16 years
*74.1% auto adjudication rate