Member Services Coordinator

Title:  Member Services Coordinator
Reports to: Bill Hubbard, CEO, Conni Reynolds, Small Business & Events Manager, Tara Reese, Membership Relations Manager and Tina Mock, Member Development Director
Send Resumes toCReynolds@savannahchamber.com (no phone calls please)

Overview of Position: 

The Savannah Area Chamber of Commerce seeks a highly motivated, technically savvy, trustworthy, organized and creative team player to assist the Membership business unit with general member servicing throughout the year, including planning and assisting networking events that will lead to increased membership acquisition, engagement and retention.

Duties/Responsibilities:

  • Support ribbon cutting and groundbreaking event scheduling, communication, and execution
  • Manage member accounts in the CRM database
  • Assist the Member Development Director in processing new membership communication through the member database and serve as a welcoming liaison
  • Maintain chamber website calendars and invitation distribution
  • Assist the Membership Relations Manager in processing monthly member dues invoices and serve as an additional assistant in member retention
  • Prepare thank you notes for new members
  • Assist the Small Business & Events Manager to execute networking events, business connections and special programs
  • Review Savannah Insiders Guide, Tybee Insiders Guide, and Relocation Guie member listings and changes
  • Manage office supplies, stationary items, and general phone calls for department

Requirements:

  • Understanding of the CRM software, but also of sales, marketing, and business processes
  • Familiar with Microsoft Office Software (Word, Excel, PowerPoint)
  • Experience coordinating Outlook Calendars
  • Ability to prioritize and multi-task to meet deadlines
  • Organized, detail-oriented and proactive
  • Excellent communications skills
  • Ability to work in a fast-paced team environment
  • Three years’ experience in related field
  • Flexible working hours to include occasional nights and weekends

This job description describes the general nature and work level to be performed; it is not intended to be construed as an exhaustive list of job responsibilities, duties and skills required for the position.

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