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National Sales Manager

To apply for a position, please submit your confidential resume and cover letter to:

National Sales Manager

Reports to: Senior Vice President, Director of Sales
Division: Sales and Destination Services
 
Email Resumes to: JHewitt@VisitSavannah.com
No phone calls please.

Resume Submission Deadline: Sunday, July 31, 2016


The National Sales Manager’s primary responsibility is to reach both individual and team room night quotas while developing enough tentative business to support future quotas.  

 

Duties and Responsibilities
1.   Basic Functions
  • Reach and exceed individual annual room night quota and other goals established to reach the organizations overall objectives. This position will also assist the team in reaching its overall quotas while developing enough tentative business opportunities to ensure that future individual and team quotas can be reached.
  • Works within established budget guidelines.
  • Solicits business opportunities in a pro-active manner through telephone solicitation, personal sales calls and direct mail to nurture interest and to facilitate the booking process for larger meetings, conventions, and expositions.  (The definition of large and citywide meetings may vary with changing market conditions and organizational expectations)
  • Develops and executes successful sales trips, site inspections, familiarization trips and client events.
  • Assist meeting planners with referrals to Destination Service Manager or other chamber member service providers.
  • Prospects for new business utilizing databases, directories and industry tools.
  • Makes Sales trips, attends conferences, tradeshows, sales missions and networking meetings to promote convention business which can also include pre-planning, target marketing, pre/post mailers, industry event registrations and arrangements for tradeshows.
  • Coordinates and conducts VIP site inspections for visiting organizations showcasing hotels, facilities, attractions and community aspects of interest to the visiting delegate.
  • Responds in a timely manner to all inquiries for future business and encourage future convention business from community contacts.
  • Maintain professional attire, image and demeanor at all times.
2.   Planning
  • Identifies need periods and creates a positive impact on those time frames.
  • Identifies through research those organizations whose programs best fulfill the expectations of the convention center and the hotels within the community.
  • Is able to manage their time in an environment where priorities change quickly.
  • Has the ability to develop objectives, strategies and tactic that lead to successful business development.
  • Plans, directs, and promotes the destination through the DMO’s participation in national and regional industry events, tradeshows and conferences.
 
3.   Networking/Communications
  • Develops cooperative opportunities in which bureau members are encouraged to  participate (e.g., tradeshows, client events, familiarization trips and sales missions)
  • Coordinates with communications/public relations department the development of direct mail, tradeshow collateral and video for client presentations.   
  • Maintains an awareness of competitor's products, promotions and industry issues that influence sales by establishing a rapport with other divisions within our organization, members and related hospitality professional organizations in the community.
  • Provide members with the necessary information in a lead that will enable them to properly evaluate and correctly bid for conventions meetings or trade show business.
  • Make written, computer generated or personal presentations to board of directors, convention delegates or site selection committees to present the area as a meeting destination.
  • Communicates clearly and concisely (both verbally and in writing) to individual clients, as well as to groups of clients (e.g., Boards of Directors); an excellent listener.
  • Maintains a well informed working knowledge of all hotels, attractions and services, both public and private, available in the area; develops and maintains a close working relationship with personnel from each facility and acts a liaison  between meeting planners and the hospitality community.
  • Represents and promotes to all prospective clients the City of Savannah, Visit Savannah and its members (hotels, convention center, and off-site venues) in a professional, confident manner 
 
4.   Administrative/Management/Supervisory
  • Maintains accurate and uniform documentation of all sales files.
  • Is able to manage a coordinator in a manner that promotes a positive work environment.
  • Maintains an up to date data base of customers and industry contacts that will help us attain our team quota.
  • Participate in creating a budget and marketing plan for the Group Sales Division.
 
5.     Customer Service
  • Collects customer RFP’s and develops leads that are then sent to hotel partners and service provider. Collects that information from our partners and develops a bid book that is sent to the customer with the pertinent destination information needed to make a well informed decision.
  • Coordinates and conducts VIP site inspections for visiting organizations showcasing hotels, facilities, attractions and community aspects of interest to the visiting delegate.
 
6.     Organizational Commitment
  • Maintain a cohesive working relationship with all other personnel to successfully accomplish Visit Savannah and Savannah Chamber of Commerce goals.
  • Participates in ongoing high quality improvement/client satisfaction efforts. 
  • Demonstrates high standards in service through all interactions with customers and clients.
  • Handle additional responsibilities and projects as assigned.


Education and Experience
Four-year degree from an accredited college or university and
Minimum of five years of hospitality or related sales experience at management level.
Supervisory experience.
 
Competencies and Skills
  • Excellent communication, management and organizational skills.
  • Organize and conduct, site inspections, FAM trips, sales missions, tradeshows and customer events.
  • Strong analytical and judgmental skills to determine….
  • Participate in training opportunities for both professional and personal development.
  • Proficient with Microsoft Office software (Outlook, Word, Excel, PowerPoint), industry account management software and the Internet.
  • Ability to establish priorities and meet deadlines efficiently and effectively.
  • Demonstrated ability to analyze data and implement change based on changing market conditions.
  • Ability to effectively present information and respond to questions from groups of managers, clients and customers.
  • Ability to lead others toward common goals.
 
Physical Demands
  • Ability to sit or stand for extended periods of time.
  • Ability to communicate clearly.
  • Ability to drive /transport self and others.
  • Ability to travel via airplane.
  • Regular attendance and prompt daily reporting required.
 
Mental Requirements
  • Make sound judgments quickly.
  • Work on multiple tasks, making appropriate progress toward deadlines.
  • Able to work independently, take direction and provide direction to others.
  • Manage differing personalities within the office and the community.
  • Maintain the highest degree of confidentiality.
 
Working Conditions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The education/experience, language skills, mathematical skills, reasoning ability and physical demands required for this position are representative.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Office: 80-85%, Travel: 15-20%, Evening/weekend/overtime: As required

 

Selling: 80-85%, Administration 15-20%.

 

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